Privacy policy

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Welcome to our Privacy Policy page. Your privacy is of utmost importance to us, and this document outlines how we collect, use, and protect your personal data when you interact with our website. Please read the following information carefully to understand our practices regarding your data.

What Data We Collect

We may collect and process the following types of personal data:

Contact Information: such as your name, email address, phone number, and mailing address when you submit inquiries or register on our site.
Usage Data: including IP address, browser type, pages visited, time spent on pages, and other diagnostic data automatically collected by our servers and analytics tools.
Cookies and Tracking Data: small files stored on your device to help improve user experience and site functionality.
Communication Data: any correspondence you send to us, including emails and messages via contact forms or social media channels.

How We Use Data

We utilize the collected information for the following purposes:

To provide, operate, and maintain our website and related services.
To respond to your inquiries, requests, and provide customer support.
To monitor and analyze usage and trends to improve the quality and functionality of our site.
To comply with legal obligations and protect our rights and property.
To send you administrative communications, such as updates or notifications related to our services.
To enhance user experience by personalizing content and offers.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyze site traffic and remember your preferences. This includes:

Essential Cookies: necessary for the operation of the website.
Performance Cookies: used to collect anonymous data about how visitors use our site.
Functionality Cookies: to remember your preferences and customize your experience.

You can adjust your browser settings to refuse or delete cookies; however, this may affect the functionality and user experience of the site.

Third-Party Links

Our site may contain links to third-party websites and services for your convenience, such as social media platforms and external partners. Please note:

We do not control these external sites and are not responsible for their content or privacy practices.
We encourage you to review the privacy policies of any third-party sites you visit.

For example, you can find our social media presence here: https://x.com/BulgariaTravel.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure servers and encrypted communication channels (SSL/TLS).
Regular security audits and updates.
Restricted access to personal data by authorized personnel only.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

User Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal limitations.
The right to restrict or object to certain processing activities.
The right to data portability, allowing you to obtain your data in a commonly used format.
The right to withdraw consent at any time where processing is based on your consent.

If you wish to exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact us:

Email: help@diloqiy.com
Phone: +359 88 712 3456
Address: Sveta Nedelya Square 1, 1000 Sofia, Bulgaria

We are committed to addressing your privacy concerns promptly and transparently.